FAQ's

We try to make it as easy as possible for you to shop online at Dolly Mixture Clothing,  we accept the following payment cards via Sage Pay. Visa, Visa Electron, Mastercard, Maestro and Visa Debit.

How do I know what size to buy?

We have a size chart/guide in the Product Details Page; to help you decided what size you require

Can I shop online using gift vouchers?

Yes, we now accept Dolly Mixture Clothing gift vouchers online.

Is it safe to shop online at Dolly Mixture Clothing?

We’ve taken every possible step to make our site as secure as possible for your peace of mind. We use the very latest SSL encryption technology and we take the security of your personal data very seriously. For more information, please read our Privacy Policy, which you can find in our Terms and Conditions.

What will happen when I place my order online?

When you’ve placed your order, you will get an email at each of the following stages::
1. Order Confirmation - This lets you know we've received your order and it's being processed.
2. Despatch Confirmation - This confirms that we have processed your order and now being despatched.

When will you take payment for my order?

Payment will be taken from your card once the order has gone through the Sage Pay payment procedure.

What if I have a problem placing my order online/I’m not sure my order has gone through?

If you receive acknowledgement and confirmation emails then your order has gone through okay. If you haven't had any emails, go to the “My Account” section of the website and click on ORDER HISTORY. If your order doesn't appear on the list, you will need to place it again. If you aren't sure or need some help, contact Customer Services.

Can I amend or cancel an order once I’ve placed it?

Unfortunately, once your order has been placed, you cannot change or cancel it, so you should make sure you review it carefully as you go through the checkout process. If you want to return an order, you'll need to return the products by sending them back to us– remember to send a copy of the despatch note/invoice that came with it as proof of purchase as per our returns policy.

What delivery options do you offer and how much does it cost?

Our standard delivery service takes up to 3-4 working days (excluding Sundays and bank holidays) via Royal Mail First Class recorded.

Orders of £30.00 and below = £4.00

Orders from £31.00 to £60.00 = £5.00

Orders of £60.00 and above = FREE OF CHARGE delivery.

We charge the same amount for delivery no matter how many items you order – so you can order as much as you like! 

Can I have my order delivered to an address other than my home address, such as work?

Yes, you can ask for your order to be delivered to an address that is different to your home address when you go through the checkout process.

Are there any areas of the UK you can’t deliver to?

As well as the UK mainland, we can deliver to the Scottish Highlands & Islands, Northern Ireland, Isle of Man, Isles of Scilly, the Channel Islands addresses. If you place an order for delivery outside the UK mainland you should allow a little longer for it to arrive.

Can I track the status of my order?

You can track the status of your order at any time by contacting Customer Services via email or phone with your full name and order number.

Do I have to sign for the delivery when it arrives?

Royal mail do require a signature upon delivery, The person who receives your parcel at the address you have chosen for delivery will be asked to sign for it – it doesn’t matter whether or not it’s you.

What happens if there’s no-one in when my parcel is delivered?

Royal Mail will leave a card asking you to collect your parcel from your local sorting office or re-arrange the delivery at a suitable time.

What’s the returns policy for products bought online?

We hope you will be happy with every product you purchase from Dolly Mixture Clothing, however in the rare event it is damaged please return the items as per our returns policy, within 10 days of delivery. But please ensure that you have contacted us within 5 days to notify us of the damaged goods. Once the damaged item has been received by Dolly Mixture Clothing we will refund the full price you paid for the products or exchange them for a similar product, using the same method you used to pay for them, within 30 days. If you wish to exchange an item we will send you a coupon code for the returned items value to use with Dolly Mixture Clothing.

How can I contact Customer Services?

By telephone; 01473 858855
We are open 24-7, expect Bank Holidays, Christmas Day, Boxing Day and New Years Day.
By e-mail:  info@dollymixtureclothing.co.uk
By post:  Dolly Mixture Clothing, 7 The Greens, Ipswich, Suffolk IP4 5UT